With bricks and mortar shops becoming more than a buying location and much more of an immersive shopping experience, retail maintenance is becoming more important than ever. The dramatic transformation in the retail experience has lead to an increase in interactive technology and has created an in-store environment focusing on customers testing and trying products, rather than purchasing. Traditional shop displays are disappearing in favour of installations to engage the customer physically, tangibly and through all the senses. With over ten years of experience in retail maintenance and electrical services, Opulous Innovation can help your store stay at the top of its game.
Lighting can create a huge difference to your stores atmosphere, and having lights out on your shop floor can have a negative effect on the overall ambience. One of our commercials team’s main retail maintenance roles is to carry out lamp replacements across many locations in Central London. Both planned and reactive visits keep your store well lit, whilst our office ensures that the same or similar lamps are always available for when engineer visits your store – so there’s no waiting for materials to come into stock.
We also specialise in LED upgrades for retail and hospitality locations. As older fittings such as fluorescent lighting becomes obsolete, stores are struggling to find suitable replacements that give the same feel as their older products. Over the last year our team have been working with retailers to come up with bespoke solutions including the latest in LED technology to meet the specification and avoid any disruption to the customer shopping experience.
Our electrical services don’t stop at shop-floor lighting. Emergency lighting is essential to keeping customers and staff safe in case of an emergency. The law requires it to be tested monthly and logged to allowed any damaged lighting to be repaired. Maintenance of emergency light systems is essential to ensure the backup batteries are correctly holding their charge and in good working order.
Whilst lighting is considered the glamorous side of retail maintenance, there are lots of other electrical services that need to be carried out monthly and annually to keep your shop running smoothly. Although not a legal requirement, most insurance companies require portable appliance testing to be carried out in any commercial location. This annual test is to ensure that small appliances and their safety features are working correctly. It’s not just small appliances that need to be tested an electrical installation condition report should also be carried out every 5 years in a retail setting. The purpose of an EICR (also known as periodic inspection and testing of an electrical installation), is to determine, so far as is reasonably practicable, whether the installation is in a satisfactory condition for continued service.
Keeping your shop well lit is one priority of retail maintenance, but keeping it the correct temperature is another – especially if you want to encourage customers to try on seasonal clothing. Air conditioning can be the bane of many operations manager’s lives. There’s so much that can go wrong with a device that combines water, gas and electricity and maintaining them is essential to avoid any problems. Depending on the environment your air conditioning filters should be cleaned a minimum of twice a year, units that have more exposure to dust or fibres should be serviced more regularly. Since 2014 the EU has regulated G gas, one of the main components of an air conditioning system. This needs to be checked annually by a trained professional to check for any leaks in the system that could be dangerous to the environment and to ensure that your installation has the correct levels of gas to run efficiently. Regular servicing saves you money and prevents bigger problems from occurring.
Opulous also offers a range of more specialist services, such as upholstery, smart integration and visual installations. Our upholstery team can reupholster displays onsite with the latest fabrics. We regularly work in Heathrow overnight updating the fabric window display in Bulgari stores to each season’s specification, as well as create bespoke products for pop up displays.
As the level of technology within a store grows, smart integration is becoming more and more common in-store. With a variety of systems such as Lutron, Rako and Control 4 being utilised to help showcase products and displays, it’s essential to ensure that these are programmed correctly and that additions can easily be made to the system. From diagnoses to reprogramming, our retail maintenance technicians can ensure a seamless and subtle transition between lighting moods for your store.
Other services integrated within our retail maintenace offering include plumbing, CCTV and data. We also work alongside various other trades such as emergency glaziers, IT specialists and locksmiths that share our values and work with us on a regular basis. If you have a question or query relating to a retail maintenance issue you may have, please get in touch with the team. If it is not a service we offer, we will help find you a reliable contractor that can assist with your location.